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FAQs

  • Oct 22, 2021

In the unlikely event that the last voucher might be issued to another user at the same time of the transaction, contact our customer support at support@cardspal.com and we will assist you with the refund.

  • Oct 22, 2021

As the transaction is between you and the merchant, please contact the merchant directly to discuss if they are agreeable to the refund. However, if they are unresponsive, you can send us an email at support@cardspal.com and[…]

  • Oct 22, 2021

We’re sorry but expired vouchers cannot be extended.

  • Oct 22, 2021

Please contact our customer support at support@cardspal.com

  • Oct 22, 2021

Please contact our customer support at support@cardspal.com

  • Oct 22, 2021

Voucher for In-store Deal: This refers to voucher(s) that you can use at merchants with physical stores. You would have purchased these voucher(s) at a discount in the CardsPal App. For example, you paid $8 to buy[…]

  • Oct 22, 2021

Voucher for Online Deal: This refers to e-voucher(s) that you can use by keying in the promo code at the merchants’ website or mobile application. You would have purchased these e-voucher(s) at a discount in the CardsPal[…]

  • Oct 22, 2021

You can send us an email at support@cardspal.com and we’ll assist you with the request.

  • Oct 22, 2021

If you are a mobile login user, you can change the email to receive the receipt under “confirm purchase” page. However, if you are an email login user, you can request for re-issuance of receipt by contacting[…]

  • Oct 22, 2021

There are 4 ways. Immediately after you make a successful purchase, you will see this screen.   The purchase will be listed in the payment history   A receipt will be sent to the registered email address[…]

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