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Payment Frequently Asked Questions

My Payment & Transactions (8)

Apple Pay, Google Pay, American Express, Diners, JCB, Mastercard, Visa, Union Pay

Follow these 3 simple steps:

  1. Go to Profile

 

  1. Payment & transactions

 

  1. Add a card

Please note that by setting up the payment method in the app, you are deemed to have accepted the Stripe Services Agreement, Stripe Privacy PolicyCardsPal Terms of Use and the CardsPal Privacy Policy.

 

Note: Stripe is the third party payment service provider that processes your payments in the CardsPal app.

Yes, you can.

CardsPal will be recommending the best payment cards based on the card(s) that you have added in the appAlways know the right card to use with the right deal. 

 

 

Enjoy a personalised experience without compromising on your privacy of credit card details. 

Check that the card selected matches the card you’d like to add, and you’re good to go! 

The card details are securely stored with Stripe, the third party payment service provider that processes your payments in the CardsPal app. CardsPal does not store any of your card details.

Your transaction and payment details are directly handled by Stripe, our payment service provider, who uses the best-in-class security tools and practices to maintain a high level of security.

You can send us an email at support@cardspal.com and we’ll assist you with the request. 

 

Here are the possible reasons why the payment was unsuccessful. 

 

1. There is an error with the expiry date for the payment method that you have set up. 

Please check the accuracy of the expiry date and edit it to the correct one.  

 

2. Your card issuer has declined your transaction. 

The card issuer decides if it wants to accept your transaction. Please contact your card issuer for assistance. 

 

3. The deal is sold out. 

Some of the deals are available in limited quantities and at the point of purchase, they are already sold out and you were unable to buy any more. 

My Purchased Deals (15)

Deals that are purchasable in the app will have additional details like price and discount tags highlighted in purple.

  1. Select the voucher you wish to purchase.

 

  1. Click on ‘Buy now’ button.

 

  1. Indicate the quantity and select the card you wish to pay with. If you wish to pay with another card that has yet to be set up as a payment method in the app, you can do so at this stage by clicking “Select payment method”.

 

  1. Confirm your purchase. You may change your email address to receive your receipt if you are a mobile login user.

 

  1. Once the payment is successful, the transaction details will be displayed and you can view the voucher that you have purchased.

Promotional vouchers are available in limited quantities and there may be restrictions on the number of vouchers that each user can purchase.

  1. Click on this icon at the bottom of the screen.

 

  1. The vouchers will be displayed in the “Active” tab and pinned at the top of the page.

You can view it here:

  1. Go to Profile page

 

  1. Payment & transactions

 

3. Payment history

There are 4 ways.

  1. Immediately after you make a successful purchase, you will see this screen.

 

  1. The purchase will be listed in the payment history

 

  1. A receipt will be sent to the registered email address that you have with us within 1 working day.

 

4. You will see the voucher in the “Active” tab in the “My Deals” page.

If you are a mobile login user, you can change the email to receive the receipt under “confirm purchase” page.

However, if you are an email login user, you can request for re-issuance of receipt by contacting our customer support at support@cardspal.com

 

You can send us an email at support@cardspal.com and we’ll assist you with the request.

Voucher for Online Deal: This refers to e-voucher(s) that you can use by keying in the promo code at the merchants’ website or mobile application. You would have purchased these e-voucher(s) at a discount in the CardsPal App. For example, you paid $8 to buy a $10 merchant e-voucher.

Simply follow these steps:

1. Click this icon at the bottom of the screen.

 

2. Go to the “Active” tab and select the voucher that you would like to redeem.

 

 

3. Copy this promo code and use it on the merchant’s website or mobile app.

 

4. Mark as redeemed if you are done redeeming to keep a track of the status on your end. This step is reversible for online vouchers.

 

5. Once marked as redeemed, voucher will appear under “Redeemed” section in My Deals page. You may still view the voucher for your own reference.

 

6. If voucher has expired, it will appear in the “Invalid” section in My Deals page and you will not be able to view the voucher details again.

Voucher for In-store Deal: This refers to voucher(s) that you can use at merchants with physical stores. You would have purchased these voucher(s) at a discount in the CardsPal App. For example, you paid $8 to buy a $10 merchant voucher.

Visit the merchant’s store to redeem the voucher. Simply follow these steps:

 

  1. Click this icon at the bottom of the screen.

 

  1. Go to the “Active” tab and select the voucher that you would like to redeem.

 

  1. Present the voucher to the staff at the store and swipe to reveal the voucher promo code.

 

  1. Confirm that you are at the store.

 

  1. Let staff take note of the voucher promo code.

 

Please note that the voucher is for one-time use only and it has to be swiped by the outlet staff in the store. If you swipe the voucher prematurely and not by the outlet staff, it will not be reinstated or replaced.

For your reference, vouchers that have been redeemed can still be viewed in the “Redeemed” section in My Deals page.



 

6. If voucher has expired, it will appear in the “Invalid” section in My Deals page and you will not be able to view the voucher details again.

 

Please contact our customer support at support@cardspal.com

Please contact our customer support at support@cardspal.com

We’re sorry but expired vouchers cannot be extended.

As the transaction is between you and the merchant, please contact the merchant directly to discuss if they are agreeable to the refund. However, if they are unresponsive, you can send us an email at support@cardspal.com and we will, on goodwill basis, contact the merchant to see how this can be resolved.

In the unlikely event that the last voucher might be issued to another user at the same time of the transaction, contact our customer support at support@cardspal.com and we will assist you with the refund.

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