1. Select the voucher you wish to purchase.

2. Click on ‘Buy now’ button.
   

3. Indicate the quantity and select the card you wish to pay with. If you wish to pay with another card that has yet to be set up as a payment method in the app, you can do so at this stage by clicking “Select payment method”.

4. Confirm your purchase. You may change your email address to receive your receipt if you are a mobile login user.
   

5. Once the payment is successful, the transaction details will be displayed and you can view the voucher that you have purchased.
   

Promotional vouchers are available in limited quantities and there may be restrictions on the number of vouchers that each user can purchase.

1. Click on this icon at the bottom of the screen.
   

2. The vouchers will be displayed in the “Active” tab and pinned at the top of the page.
   

You can view it here:

1. Go to Profile page
   

2. Payment & transactions
   

3. Payment history
   

There are 4 ways.

1. Immediately after you make a successful purchase, you will see this screen.
   

2. The purchase will be listed in the payment history
   

3. A receipt will be sent to the registered email address that you have with us within 1 working day.
   
4. You will see the voucher in the “Active” tab in the “My Deals” page.
   

If you are a mobile login user, you can change the email to receive the receipt under “confirm purchase” page.

However, if you are an email login user, you can request for re-issuance of receipt by contacting our customer support at support@cardspal.com

You can send us an email at support@cardspal.com and we’ll assist you with the request.

Voucher for Online Deal: This refers to e-voucher(s) that you can use by keying in the promo code at the merchants’ website or mobile application. You would have purchased these e-voucher(s) at a discount in the CardsPal App. For example, you paid $8 to buy a $10 merchant e-voucher.

Simply follow these steps:

1. Click this icon at the bottom of the screen.
   
2. Go to the “Active” tab and select the voucher that you would like to redeem.
   
3. Copy this promo code and use it on the merchant’s website or mobile app.
   
4. Mark as redeemed if you are done redeeming to keep a track of the status on your end. This step is reversible for online vouchers.
   
5. Once marked as redeemed, voucher will appear under “Redeemed” section in My Deals page. You may still view the voucher for your own reference.
   
6. If voucher has expired, it will appear in the “Invalid” section in My Deals page and you will not be able to view the voucher details again.
   

Voucher for In-store Deal: This refers to voucher(s) that you can use at merchants with physical stores. You would have purchased these voucher(s) at a discount in the CardsPal App. For example, you paid $8 to buy a $10 merchant voucher.

Visit the merchant’s store to redeem the voucher. Simply follow these steps:

1. Click this icon at the bottom of the screen.
   

2. Go to the “Active” tab and select the voucher that you would like to redeem.
   

3. Present the voucher to the staff at the store and swipe to reveal the voucher promo code.
   

4. Confirm that you are at the store.
   

5. Let staff take note of the voucher promo code.
   

Please note that the voucher is for one-time use only and it has to be swiped by the outlet staff in the store. If you swipe the voucher prematurely and not by the outlet staff, it will not be reinstated or replaced.

For your reference, vouchers that have been redeemed can still be viewed in the “Redeemed” section in My Deals page.

6. If voucher has expired, it will appear in the “Invalid” section in My Deals page and you will not be able to view the voucher details again.
   

Please contact our customer support at support@cardspal.com

Please contact our customer support at support@cardspal.com

We’re sorry but expired vouchers cannot be extended.

As the transaction is between you and the merchant, please contact the merchant directly to discuss if they are agreeable to the refund. However, if they are unresponsive, you can send us an email at support@cardspal.com and we will, on goodwill basis, contact the merchant to see how this can be resolved.

In the unlikely event that the last voucher might be issued to another user at the same time of transaction, contact our customer support at support@cardspal.com and we will assist you with the refund.